Why can’t I connect if the WiFi parameters are correctly configured, and why can’t I obtain an IP address? As shown below:
Troubleshooting steps:
- Use a new Android phone or enter a WiFi router to check whether the connected WiFi is in the 5G band. Conventional batch-shipped devices are all 2.4g WiFi modules, so they cannot use the 5G WiFi network. If necessary, contact our staff to replace the 5G WiFi module.